Our Commitment: As Dertex, we aim to offer you the highest quality products. However, if you are not completely satisfied with the product you purchased, we will be happy to assist you with our return policy.
Return Eligibility: The item must be in the same condition as when you received it. The product must be in its original packaging and sent along with its invoice or proof of purchase.
Initiating a Return: To initiate a return process, contact our customer service within 14 days after receiving your order. You can reach us at "info@dertextile.com.tr". Please state your order number, the product you want to return, and your reason for return.
Return Shipping: Return shipping costs are the customer's responsibility. To ensure that your returned product reaches us, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned product.
Return Process: When we receive your returned item, we will inspect it and notify you that we have received it. After inspecting the product, we will promptly inform you about the status of your return.
If your return is approved, we will refund your payment to your original payment method. The time it takes for your refund to reach your account may vary depending on your payment provider.
Exchange: If you would like to exchange your product for a different color or model, please contact our customer service. Exchanges are subject to product stock availability.
Contact Information: If you have any questions regarding our return policy, please contact us:
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Email: dertextile@gmail.com.tr
Note: Personalized products, final sale items, and gift cards are not eligible for return.
Dertex reserves the right to change its return policy at any time. Please review the policy before making a purchase.
Thank you for shopping with Dertex.