Introduction: Our Shipping Policy contains the terms and conditions regarding the shipping of our products to our valued customers.
Processing Time: Orders are generally processed and handed over to the cargo company within 1-3 business days after payment is received. Processing times may extend slightly during peak seasons or promotional periods.
Shipping Fees: Shipping fees are calculated based on the weight of the products and the delivery location. The total shipping cost will be displayed on the checkout page before you complete your purchase.
Shipping Methods: We offer domestic cargo services within Turkey and international shipping options to other countries. Estimated delivery times and costs may vary depending on the selected shipping method and your location.
Order Tracking: Once your order is shipped, we will send you a confirmation email containing a tracking number. You can track the status of your shipment using the provided tracking number via our website or the designated cargo company's website.
Delivery Address: Providing accurate shipping information is the customer's responsibility. We assume no responsibility for delays or additional charges caused by incorrect or incomplete delivery addresses.
Undeliverable Packages: If a package cannot be delivered due to an incorrect address or is returned to us, the customer will be responsible for any additional shipping fees incurred for reshipping the package.
Delivery Issues: If you experience any issues regarding the delivery of your order, please contact our customer service team immediately, and we will assist you in resolving the issue.
Contact Information: If you have any questions or concerns regarding our "Shipping Policy," please contact us:
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Email: dertextile.com.tr
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